Tasked with a full rebranding of the Austrian-German Family Hotels Group, known for their exceptiona childcare and wellness amenities, we faced a distinct challenge: their market communication was not reflecting their excellence. The objective was to strategically reposition and distinguish them in the competitive market.

Our strategy involved creating a distinct subcategory within the family hotel category— premium family hotels. The aim was to not only dominate this niche but to also become synonymous with it.

Embracing this bold strategy as the first and sole premium resort group exclusively dedicated to families with children, we introduced the name Familux Resorts. The brand’s promise to parents — a sanctuary where they can unwind, confident their children are receiving unparalleled care — is encapsulated in our tagline, “Bring your kids, find yourself.”

Our involvement covered the entire spectrum of brand touchpoints and a full-scale brand rollout, from developing the brand book and enhancing guest experiences through wayfinding systems, bespoke operating supplies, and a range of wines, to the creation of digital platforms, marketing materials and impactful advertising campaigns. Our efforts extended to bolstering employer branding. As Familux Resorts’ steadfast partner, we remain committed to guiding the brand's ongoing evolution.

Systematic surveys among guests and employees underscore Familux Resorts' brand strength, evidenced by stellar ratings. The brand's distinct profile and unique market positioning are now widely recognized. Our targeted, meticulously crafted, and performance-optimized advertising campaigns have effectively communicated the brand's core message, significantly enhancing conversion rates and reducing booking costs, thereby highlighting the tangible benefits of strategic branding.